Technology is constantly changing the way businesses interact with customers, staff and the rest of the world. This makes aligning your IT service with your business growth a top priority.
From gaining ITIL qualifications to using the Run-Grow-Transform model, to investing in a solid IT support plan – here’s what you need to know align your IT service with sustainable business growth.
What is ITIL and how does it Work?
ITIL stands for Information Technology Infrastructure Library. Around the world, it has widely been accepted as the standard for best practice in IT service management.
Through understanding ITIL, a business can ensure an effective and consistent IT strategy is in place, adapting to the evolving needs of the business by being updated regularly.
The ITIL lifecycle is broken down into five freestanding qualifications – all part of the larger ITIL Intermediate Lifecycle stream. By completing these courses, businesses and organisations can gain the levels needed to reach ITIL Expert Certification.
Among other benefits, better IT governance and strategy allows leaders to tap into big data insights and guide them through the day-to-day decision-making process that leads to better service solutions.
The Run-Grow-Transform Model
In a constantly evolving digital landscape, CIOs are under increasing pressure to figure out how IT capabilities are meant to run, grow and transform a business in a digital environment.
It’s a significant job. But luckily, Gartner developed the Run-Grow-Transform (RGT) model. Not only does this model support IT portfolio planning and investment in IT products and services – it helps CIOs make better decisions around the resources and capabilities a business needs to develop, manage and support investments.
To break it down, here’s the basic purpose of the RGT model:
- RUN – to operate and maintain current business capabilities.
- GROW – to enhance and expand existing business capabilities.
- TRANSFORM – to innovate and drive new business capabilities.
CIOs, managers and other business leaders can use this model to review how their current IT functions are aligning with the overall business strategy, and then tackle any gaps in alignment with the proper capabilities and resources.
Scaling your Business with a Solid IT Support Plan
To grow your business and become more efficient, it’s worth investing in the support of a Managed Service Provider (MSP).
An MSP can help you proactively manage your technology, tackle complex IT problems, keep your software updated and safe, and provide support to in-house specialists.
Essentially, MSPs allow businesses to grow focusing less on the potential hindrances of IT infrastructure, and committing more resources to customers, products and services.
Let’s look at the main advantages of having a solid support plan:
- It’s cost-effective
Instead of calling for repairs and maintenance at an hourly rate and exhausting your accounts – you can get a range of expert services (and people) for a consistent monthly fee.
- Fixing problems before they happen
This is one of the main benefits of using an MSP. Through system monitoring, extensive security measures and continuous software updating, an MSP reduces the risk of system failures and running into costly problems.
- It helps your business adapt
As your business grows, so will your IT systems. Working alongside a good MSP means they’ll know what your needs are and the kind of infrastructure you’ll need to adapt and grow. Not only do they monitor and repair – a MSP measures, reports, analyses and optimises your IT infrastructure.
Align and grow today
To compete and grow in today’s digital business landscape, your IT services need to align with your business growth. It’s that simple.